Client Testimonials for The Ledbetter Group

"As much training as we receive to be great clinicians we often neglect the business side of dental practice. Russ and his team have given us an easy, quantifiable way to monitor our practice while decreasing stress and increasing productivity. An investment with Russ will pay off with huge dividends."

"I wish I'd hired The Ledbetter group sooner! Russ has helped us make improvements that will change the course of my career. The increased cash flow is huge - we're expanding to a bigger building, purchasing needed equipment, and paying bigger bonuses. A lot of positivity around the office! Thanks Russ!"

"I am very pleased I contracted with The Ledbetter Group for my practice. Russ and his team brought everyone on board working toward the same goals, and my staff is much more of a team. Our front office is more efficient, our hygiene is more efficient, and I, as the doctor, am more efficient. This efficiency helps my stress level stay low while increasing my production at the same time. I was able to "Work Smarter and Not Harder" to increase the production. I would recommend The Ledbetter Group to any dentist looking to increase production, new patients, and wanting to maintain a balanced work environment. Russ is a great coach not only in the practice but also in some personal areas. He can be compared to the great Paul "Bear" Bryant with his head coaching and his assistant Ginny coming in motivating the team."

"I worked with The Ledbetter Group as consultants and still use the principles learned everyday with great success. I had been to essentially every practice management seminar and interviewed three other consulting firms before deciding on Ledbetter. The others required that you travel your entire staff to their facility and train there. Very expensive. Some relied on a great deal of emotional interaction and physical contact as a part of their training. When I interviewed Russ about this he said "We solve business problems with business solutions." That got my attention. Ledbetter consultants come to you and your facility and see your staff and facilities in action, they can implement a business solution that will fork for YOU. A consultant lecturing to several offices at some distant site cannot possibly offer the solutions that Ledbetter can actually implement inside your own office. My bottom line is better every day because of my experience with Ledbetter. This paid for itself in a few months. On the other hand, if you are not using Ledbetter, you are losing money every day. When people call me for a reference, I tell them that I have already done the analysis on this for them and they just need to call Ledbetter and get started right away. Don't think about it, just do it! Best regards - John (Roll Tide!)"

"My goals for working with The Ledbetter Group were: I wanted an increase of over $10,000 per month in income, to have a stable and profitable hygiene department, and to have a consistently balanced and less stressful schedule. All three of these goals were achieved in excess of my expectations. I would encourage you to allow The Ledbetter Group to analyze your practice to see if they can help you in any of these or other areas."

"I would recommend The Ledbetter Group as a consultant for any office that would like to become more successful, stable, organized and fun. Our production increased by more than the minimum $10,000 promised. My staff has become a more cohesive unit and has achieved a high level of teamwork."

"In these challenging economic times, investment in the practice is critical. I believe the engagement of The Ledbetter Group was the single best decision our practice has ever made. Russ delivers on his promise to increase production and collections, streamline efficiencies, he raised morale, and took our practice to the next level. I am not one to make casual recommendations but this one is a sure thing."

"Working with the Ledbetter Consulting over the last year and a half has been a great experience. I have worked with many consultants over my 22 years in practice, and Russ is one of the best. His down to earth, practical solutions have helped bring about not only an increase in production and collections, but better communication within my office team. I highly recommend them."

"To whom it may concern, I have had the wonderful opportunity to bring The Ledbetter Group on board for practice consulting. I cannot say enough good things about the decision I made to accept their invitation to taking my practice to the Next Level. I am a recent graduate and have owned my practice for just less than 2 years. The practice had 40 years of history and a recent move in location. I was very skeptical. I had all the fears a recent graduate has with all the loans and now a new one with the practice. The staff was in a rut. I got the phone call from Lois Ann Ledbetter and I have not looked back since. They promised a 10K increase in monthly production, but they average 18k. They far exceeded their promise. They said they would help me develop a Team that communicates well, that is motivated and willing to take the practice in the right direction. They said they would coach me to manage the team and become a great team leader. I was reluctant to make the decision, but I am so thankful that I did. I am now averaging $1,000 increase in daily production, new patients are coming in droves, and patients are moving forward with treatment. Patient referrals are through the roof. It is almost magical the transformation that has taken place with my practice. It is a place everyone wants to be a part of. Some patients are even asking for jobs here because they want to be associated with the positive and electric atmosphere that we have here. They are telling all their friends about us. It is amazing. In comparison to exactly one year ago this month of March had a 20k plus increase in production. And collections have followed directly alongside the increase in production. I am truly amazed. I am so glad that I made the tough decision to move forward with a dental consultant early on in my career. If you get that phone call from The Ledbetter Group, make the same decision that I made. You will not regret it. The thoroughness and dedication by them is unbelievable. They will coach you to Success."

"I started a practice from scratch and was seeing growth, but not at the pace I wanted. Russ was recommended to me by a friend and I have seen my production double with his help. He has years of experience and knowledge that will help your practice as well. He is very open and honest and will do a practice analysis before he starts to make sure he can get you the results you desire. I have been very pleased with the results he has helped us achieve and the metrics he gave us will allow us to continue to improve and adjust as our practice grows and changes."

"I really appreciate all of the hard work you have done for our practice. I am thrilled with the excitement and productivity of our staff. They have really been focused and are working well together. Of course the increased monthly production and increased efficiency make dentistry that much more fun. I will call on you again if I ever need anything!"

"I’ve had the pleasure of working with Russ at the Ledbetter Group for several years. His coaching style was indeed a breath of fresh air for our team! Russ brought practical solutions to increasing our overall production and collections while uniting our team to work towards common goals through effective communication. His knowledge of the dental business also provided us with great support and advice when needed, without being overbearing or pushy. I have much respect for Russ professionally while also considering him a friend. I would highly recommend the Ledbetter Group!"

"The Ledbetter Group proved to be a key part of a true "turning point" in the productivity of my practice. Making recommendations based on a practice analysis, they exceeded every expectation I had, while remaining sensitive to my wishes and personal goals. Using the principles The Ledbetter Group implemented, my practice has continued to grow. I heartily recommend their services to anyone looking to increase productivity and satisfaction in their professional lives."

"I would like to personally recommend the services of Russ Ledbetter. I feel that my clinical training was excellent, however, I was unprepared for running a business and managing a staff. I struggled for 10 plus years trying to acquire these skills and find the answers to personal satisfaction in my practice. I realized that I did not have all the answers and paid for the advice of three practice consultants. I spent an embarrassing amount of money for little or no results. The problem was that their cookie cutter systems did not fit my practice. I finally, upon the recommendation of a colleague, talked to Russ and enlisted his services. I can truly say that this was one of the best decisions I have ever made for my practice, my family life, and my general well being. Russ opened my eyes to the possibilities of my practice, gave me direction and support, and showed me weakness in myself that were limiting my practice. I looked upon Russ as a coach that was genuinely interested in my success and me. Russ has given my staff and me an enjoyment of work because our professional and personal goals can be achieved. Using a consultant is a difficult decision that should take considerable thought and prayer. I cannot express how thankful and blessed I am for taking that step of faith and hiring Russ. I would hire Russ again and strongly recommend him to any colleague that is seeking answers to the hurdles that are blocking growth and satisfaction in your practice."

"If I could rate Russ more than 5 stars I would. I first heard of Russ from one of the owner dentist at our office, he had worked with him in the past. Our office is in the process of growing and needed a little guidance. From the start, Russ laid everything out and explained his process. I learned so much of the business side of dentistry during our year together. I would recommend Russ to anyone I meet and look forward to working with him in the future."

"When I first contacted Russ I had been in private practice for twelve years and had used the services of two other consultants in the past. One was a good experience and the other was definitely not a good experience. I was skeptical and cautious, but I knew that I needed to do something different because we had been on a downward trend for two years. I am very glad that I decided to work with Russ. Our downward trend has reversed and, more importantly, my team is more motivated and works harder with much better attitudes than before. We Actually hit our highest collection month to date about two months after finishing Russ's program. Thank you, Russ, for your guidance!"

"The Ledbetter Group helped a great deal with boosting our production and collections. They far exceeded the production increase they promised. They really helped to organize our front desk and provided detailed job descriptions. Our office is much closer to our long-term goals after the year of consulting."

"We have been working with Russ and his team for almost a year now. The results speak for themselves. This is a professional, detail-oriented team with a consistent approach to improving the overall flow and productivity of a practice. I strongly encourage any pediatric or general dentist who has plateaued and is looking for that next level to reach out to Russ."

"Dear Russ, I have always been a do-it-myself kind of gal, never liked to ask anyone for help. After finishing dental school in 2000, I started practicing with my father. We quickly took a small one dentist practice and turned into a busy, growing, two-dentist practice. All the ups and downs, dad and I navigated together. Suddenly in 2009, my father, who never missed a day at work due to illness, began having multiple health issues. As he missed several months and only returned to work a 12 hour work week, I found myself at a loss. I really didn't know how to do it all! I decided to hire a consultant, and chose Russ Ledbetter because he had worked so well with several of my classmates. He is teaching me skills that can never be learned in dental school or incorporated after just attending a weekend seminar on practice management. I feel more confident, the practice is growing again, and my employees are happy! Thanks so much Russ, for making my career fun again!"

"After my fourth year as a practice owner, I wasn't confident I had control of my office and felt I was repeating the same mistakes each year. I decided I couldn't fix things on my own and began searching for a consultant. I found Russ and had several friends recommend him.We have seen tremendous growth over this past year in production/collections, improved patient experience, better organization, lower overhead, etc. In one year, we have made changes that would have taken my entire career to implement. You will not make an investment that has a better return for your practice. I now feel confident in running the business side and can sleep at night not worrying about finances."

"Russ, his wife Jill, and in-office consultant Lana are as good as it gets in the dental consulting/coaching business. You will not find a more outgoing, personable, and honest group of consultants. He'll tell you what you're doing right-and wrong- and he can guide you to fix the problems! The protocol that he implemented in our practice has increased production/collections an average of $20,000 per month over the past year. He has a very reasonable rate for the service he is providing, especially compared to most consultants who take a percentage of what you collect! Russ and team are very easy to get in touch with if we have an issue in the office that I need advising on. I can call them anytime and if I don't get an answer they will be calling back shortly. He and the team are extremely hands on, and when he tells you somethings going to happen it WILL happen. Russ's skills far exceeded what we expected! If you are in the market for a new consultant/coach call Russ and team. I will be more than happy to talk to anyone considering The Ledbetter Group."

"When I first received a call from Lois Ann, I was hesitant because I thought that I could not afford a professional dental consultant. I knew we NEEDED help. I had a business consultant at the time but really needed a dental consultant. She had helped my classmate, and I just felt that she would help us as well! Lois Ann analyzed my practice and made big promises of increases in our production and collections, less stress and less time in the office. I had no idea how we could have such a big increase within a year. Well, let me be the first to say that we exceeded our goals within three months!! I feel that I am finally starting to steer the ship instead of floating along and hoping to not sink. After she helped stabilize our practice, I had surgery and missed six days of work. Without Lois Ann's expertise and training, I'm not sure how we would have managed. The practice was fine even with my absence. She has given us the knowledge to succeed and the security of a productive practice. Our office works as a team, and we are excited about dentistry!! She has changed not only my practice but my life. I would encourage any dentist to call Ledbetter and Associates! YOU WILL NOT BE DISAPPOINTED!!"

"My practice was growing at a healthy rate, but something was missing. I wanted faster growth and larger returns in a shorter period of time. A fellow colleague and friend referred me to Lois Ann Ledbetter. After all, she had done all these wonderful things for his practice; so I thought why not. It's only money. So I contacted Lois Ann and she convinced me that she could help me and my practice. And now, seven months later, I feel like I am much better off than I was before. I thought I was doing things right, but little did I know. Now I work smarter and it's more rewarding. I now feel in control of all aspects of my practice. Stress has decreased and staff relations have improved. And most importantly, I feel better about myself and my practice. The main reason I feel it works is because you have an unbiased person working with your practice. What you learn can't be taught in a weekend course or even a short-term consultation service. It takes an extended period of time to implement and evaluate new ideas and to find problems that need correction. Overall I feel like I made a good investment and it will pay for itself many times over!"

"I love being a dentist. I can honestly say I feel blessed to be able to do my dream job each day. However, after managing my practice for eight years, I found myself frustrated, exhausted and unsure of my financial future. I wasn't struggling, but I was never able to get ahead, either. I, honestly, had no real idea of how to measure my success in practice. I was working more days and longer hours than ever before with no real breakthrough results to show for it. Around this time, I was introduced to The Ledbetter Group. To say I was terrified to hire a consultant is an understatement. How would I pay the fee when some months I seemed to barely make it? But, after talking with them, I was taken aback by this company's overwhelming desire to show me how much better life could be with a more proficient work environment. For the first time in my life, someone asked me what my goals and dreams were for my practice. They had no gimmicks or cookie cutter formulas for success. They evaluated the current state of my practice and then devised a plan with my personal dreams and goals in mind. The training my team and I received was tailored to fit our office and our mission. Immediately, we became more organized, efficient, and profitable. In just a few short months, I was reaching production goals and having to raise the bar to set new ones. My practice was growing and thriving, and my team was excited to begin receiving consistent monthly bonuses. For the first time in a very long time, I was working fewer hours and fewer days while seeing real results. I no longer worried if I was going to make it. I had a guide and a newfound knowledge in practice management. Before working with The Ledbetter Group, I felt like my practice was on auto-pilot where results were out of my control. Today, I feel I am at the wheel, steering my team in the direction we want to go in order to achieve the goals and dreams we desire. My professional life is better than ever, and I have a clear vision for the future of my practice!"

"I’ve been working with Russ more than a year and I can’t say enough about his professionalism and knowledge. I started working with him after months of research and talking to so many different big and small dental consulting companies and consultants and my previous experience of working with bigger company with no results. My dental office was plateaued and I didn’t think we have any room to grow, but he promised a monthly growth and delivered it within 6 months. I trust and respect his opinions so much that I ask him questions about all aspects of running my practice. Now even though I feel that my staff and office is energized, I can’t stop working with him, I still see result from his advise and recommend him to anybody looking for a competent and knowledgeable consultant."

"The Ledbetter Group has been an answer to prayer. When I finally reached out for help, I was at my breaking point. The office was busy, but not the kind of busy that leaves you feeling fulfilled at the end of the day. Most days I felt like I had been running around with my hair on fire. Russ and Cynthia have made such a positive impact on the day-to-day operations. The staff have a better understanding of the schedule and are working much more cohesively. My main concern about hiring a consultant was a “cookie cutter” approach to how to run a practice. Russ and Cynthia take the time to get to know you and your office. They develop systems that improve productivity and morale but work within the confines of your personal goals for your practice. Nothing is “one size fits all”. Their guidance has us working smarter not harder and the numbers are better! More importantly, the stress level is improving! Any change can be hard, even when you know it is necessary. Weekly calls keep you on track and prevent falling back into old habits. The Ledbetter Group is an investment in your practice and your life."

"I started working with The Ledbetter Group during a major time of transition in my career. I had just built a new office, hired new employees and was stressed to the max with trying to manage all of the newness and growth that surrounded me. I tried to tackle it all myself for about six months before I realized that I needed help and in a major way! I was consumed with how I was going to make it from one month to the next when I hired The Ledbetter Group. Immediately, Russ and his team evaluated my practice and got me started down a path of consistent, sustainable growth. With their help I was able train my staff and manage my practice with less stress and more profit. I would recommend the services of the Ledbetter Group to any doctor who wants to run an efficient, well organized practice and keep a well-trained, satisfied staff!"

"I've been asked to describe my experiences with The Ledbetter Group Consulting. My goal in contracting with them was to fully utilize new office space and to position myself for the sale of my practice at retirement. Although, not an easy process, I am very pleased with the results. In addition to exceeding all my goals, I learned to manage my practice in a more business-like manner. Staff harmony has improved and our production has increased steadily. I must admit, I was initially skeptical of the idea of hiring a consulting firm, however, I couldn't be more pleased with the results I achieved with the help of The Ledbetter Group. I guess you can teach an old dog a new trick or two."

"Thank you The Ledbetter Group! My team and I have the best relationship and most trust we've ever had after working with you. We have a clear picture of what it takes to set and reach goals. Making the production goals you promised was the icing on the cake. Now we are much more profitable and we are equipped with the knowledge and attitude to make things happen. Thank you for helping to de-stress our office and make what we do more enjoyable."

"I have practiced dentistry independently for over 25 years and have done well. However, I wanted to gain more control of business practices and improve my performance as an employer. I also wanted to increase overall efficiency and develop an excellent staff. After checking references, I decided to utilize The Ledbetter Groups' services. We have been able to surpass all of our initial goals. Our production has increased about 110%. My overhead percentage has decreased with this growth. My employees are thrilled with the changes. Most importantly to me is that they followed through precisely on everything they promised. I endorse The Ledbetter Group completely!"

"I wanted to find a solution to help put money back into my practice that had a good return on the investment. There was not a piece of equipment that I could find that would give the return that Russ Ledbetter guaranteed. The management systems put into place and the tax information given will make me well over one hundred thousand dollars each year, far exceeding the fee he charges. The implementation of changes by Russ was done in a smooth manner and carried out with integrity. I highly recommend working with The Ledbetter Group to fine tune your practice."

"I first met Russ when I was in dental school; Russ came and bought my class pizza and gave a lecture on practice management. I don't remember any of the lecture, but I do remember I had two slices of pepperoni and one slice of sausage. When I got out of dental school, I knew nothing about managing a practice and I knew I needed help. I joined my dad's dental practice and he assured me that he would teach me all I needed to know. As it turned out my dad was a great dentist, but not the best businessman. I asked my dad about hiring Russ and getting some help, but he said, "Over my dead body!" So after my dad died in 2001, I hired Russ to help the practice. Russ made some very big promises and included them on his contract with me. I have to say that hiring Russ was one of the best decisions I have ever made. Russ kept his word and fulfilled all his contracted obligations and much more. By following Russ' instruction the practice increased its gross by $35,000 a month. I also went from working five days a week to a four-day week. In addition, I went from taking a long weekend vacation twice a year to a week vacation once a quarter. Russ also helped me set up a retirement plan for my entire staff and myself. I feel that I now understand my business better and I have fewer staff issues due to Russ' education of my staff and myself. My staff receives many bonuses a year and I have a staff eager to go above and beyond my expectations. I continue to use Russ' services today and I find his help an invaluable tool in my practice."

"I want to take this opportunity to thank you The Ledbetter Group for what you have done for our dental practice. It became evident that management changes and building a cohesive dental team had to come first and you led us in that direction. With your help, I was able to incorporate my partner into the practice and position him to be able to buy in and eventually take over our busy practice. Financial planning and financial sharing is now a focus, which we use to evaluate our progress and motivate our hard working staff. These changes were not easy but you and your team at The Ledbetter Group were there to guide us every step of the way. Thanks to you, we now have visual tools, which are easy for all of our staff members to use. They are able to visualize just how important it is to meet our daily and weekly goals. Also, the time comes in every dental practice to make plans to retire. I appreciate so much that you helped me to visualize my retirement goals. I look forward to a smooth transition when that time comes."

"The Ledbetter Group helped us set goals and implement systems that work. Having an office manual and a structure for scheduling has decreased office stress tremendously. We achieved a production increase well above what he promised. We now have time for lunch and rarely stay late in the evenings."

"We've come a long way by using The Ledbetter Group to help us with our practice. They delivered on their promise of increased production. I believe you are only as good as your supporting staff will let you be and with their help I am confident I have the team I need to move forward with my practice. I now feel like I better and more effectively know how to manage my staff and practice. They had me track key numbers which I now understand and have power to make positive changes and can compare month-to-month going forward. My stress is better since I am much more in control of my practice."